Refund policy

At College Town Playing Cards, we want you to be satisfied with your order. Because many of our products are produced specifically for each customer, returns and refunds are handled according to the terms below.

Returns

We accept return requests within 30 days of delivery.

To qualify for a return, the item must be:

  • Unused and in its original condition
  • Unopened, unless the product arrived damaged or defective
  • Returned in its original packaging
  • Accompanied by proof of purchase or an order number

To begin a return, contact us through the contact form on our website. Please include your name, order number, the item you wish to return, and the reason for the request.

Do not send a product back before receiving return instructions from us. Unauthorized returns may not be accepted.

Damaged, Defective, or Incorrect Orders

Please inspect your order when it arrives. Contact us within 14 days of delivery if your item is damaged, defective, misprinted, or different from what you ordered.

Include:

  • Your order number
  • A description of the problem
  • Clear photographs of the item
  • Photographs of the packaging, when applicable

If we confirm that the product arrived damaged, defective, or incorrect, we may provide a replacement or a full refund at no additional cost to you.

Non-Returnable Items

We cannot accept returns for:

  • Items that have been opened, used, altered, or damaged after delivery
  • Products returned without prior authorization
  • Gift cards
  • Personalized or custom-designed products
  • Clearance or final-sale items
  • Items purchased from an unauthorized third-party seller

We may also be unable to accept returns for products made specifically for an individual order unless the item is damaged, defective, or incorrect.

Change-of-Mind Returns

Approved change-of-mind returns may be accepted when the product is unopened, unused, and returned in its original condition.

Customers are responsible for return shipping costs on change-of-mind returns. Original shipping charges are nonrefundable.

A restocking fee may apply when disclosed before the return is approved.

Refunds

We will inspect approved returns after they are received. We will notify you whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method. Please allow approximately 5–10 business days for your bank or payment provider to process the refund after it has been issued.

Shipping charges are not refundable unless the order arrived damaged, defective, or incorrect.

Exchanges

We do not guarantee direct exchanges. The fastest option may be to return the eligible item and place a new order after the return is approved.

For damaged, defective, or incorrect items, we may send a replacement instead of requiring a new purchase.

Order Cancellations and Changes

Orders may enter production shortly after they are placed. Contact us immediately if you need to cancel or change an order.

We will make reasonable efforts to accommodate the request, but we cannot guarantee changes or cancellations after production has started or the order has shipped.

Lost or Stolen Packages

College Town Playing Cards is not responsible for packages that are confirmed as delivered by the shipping carrier but are later reported missing or stolen.

Customers should:

  • Verify the shipping address
  • Check with household members or neighbors
  • Contact the shipping carrier
  • Check nearby delivery locations

Contact us if the package appears lost in transit or has not moved for an extended period. We will review the tracking information and assist where reasonably possible.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned because of an incorrect, incomplete, or undeliverable address, the customer may be responsible for reshipping costs. Refunds may exclude original shipping charges and any costs associated with the returned shipment.

Refused and Unclaimed Packages

Orders that are refused, abandoned, or left unclaimed may not qualify for a full refund. Any return shipping charges, customs fees, or handling costs may be deducted from the refund.

International Orders

International customers are responsible for customs duties, import taxes, brokerage fees, and other charges imposed by their country.

These charges are not controlled by College Town Playing Cards and are nonrefundable. Orders refused because of customs charges may not qualify for a full refund.

Chargebacks

Please contact us before initiating a payment dispute or chargeback. We will make a reasonable effort to review and resolve legitimate order issues directly.

Fraudulent or abusive chargebacks may be disputed using order records, tracking information, delivery confirmation, and customer communications.

Contact Us

For questions about returns or refunds, contact College Town Playing Cards through the contact form on our website.

Please include your order number so we can assist you more efficiently.