Shipping policy

Thank you for shopping with College Town Playing Cards. This Shipping Policy explains how orders are processed, shipped, tracked, and handled if delivery problems occur.

Order Processing

Orders are generally processed within 2–5 business days before shipment. Processing time includes order verification, production, quality checks, packaging, and preparation for delivery.

Business days do not include weekends or federal holidays. Processing may take longer during product launches, holidays, sales, or periods of unusually high order volume.

Once an order has entered production or processing, we may be unable to cancel it or change its products, quantity, or shipping address.

Estimated Delivery Times

After processing, estimated delivery times are:

  • United States: 3–8 business days
  • Canada: 7–15 business days
  • Other international destinations: 10–25 business days

These timeframes are estimates rather than guaranteed delivery dates. Carrier delays, severe weather, customs inspections, holidays, labor disruptions, and other events outside our control may affect delivery.

Your total estimated arrival time is the processing period plus the applicable shipping period.

Shipping Rates

Available shipping methods and charges are calculated and displayed at checkout before payment is completed.

Shipping costs may depend on:

  • Delivery destination
  • Number of products ordered
  • Package weight
  • Selected delivery method
  • Applicable promotions or free-shipping offers

Shipping charges are generally nonrefundable unless your order is damaged, defective, incorrect, or canceled before shipment.

Order Tracking

When your order ships, you will receive a confirmation email containing tracking information when tracking is available.

Tracking may take 24–72 hours to update after the carrier receives the package. A delay in the first tracking scan does not necessarily mean the package has not shipped.

Customers are responsible for monitoring their tracking information and making appropriate arrangements to receive the package.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Before submitting your order, carefully verify:

  • Recipient’s full name
  • Street address and apartment or unit number
  • City, state, and ZIP or postal code
  • Country
  • Email address and telephone number

Contact us immediately if you notice an address error. We will attempt to correct it, but changes cannot be guaranteed once an order has entered processing or shipped.

College Town Playing Cards is not responsible for delays, failed deliveries, or lost packages caused by an incorrect, incomplete, or outdated address provided by the customer.

If a package is returned because of an address problem, the customer may be responsible for additional shipping charges before the order can be resent.

Returned-to-Sender Packages

A package may be returned to the sender because of:

  • An incorrect or incomplete address
  • An unclaimed package
  • A refused delivery
  • Failed delivery attempts
  • An undeliverable location
  • Unpaid customs charges

We will contact you after we are notified that the package has been returned. Additional shipping charges may be required to send it again.

Original shipping charges are not refundable when a package is returned because of customer-provided address information, refusal, or failure to claim the shipment.

Delayed Shipments

Carrier delivery estimates are not guarantees. A package may experience delays after it leaves our facility.

Please allow additional time during:

  • Major holidays
  • Severe weather
  • High-volume shopping periods
  • Carrier service disruptions
  • Customs inspections
  • Public emergencies

If we cannot ship your order within the promised timeframe, we will provide any notice, cancellation opportunity, or refund required by applicable law. Federal rules generally require online sellers to have a reasonable basis for their advertised shipping timeframe and to offer the customer an opportunity to accept a delay or receive a prompt refund when the order cannot ship as promised.

Lost Packages

A package may be considered lost when tracking has not updated for an extended period or the carrier confirms that it cannot be located.

Contact us if your tracking has not updated for:

  • 7 business days on a domestic shipment
  • 15 business days on an international shipment

We may ask you to confirm your delivery address and contact the shipping carrier before a replacement or refund is considered.

Claims are reviewed individually. A replacement or refund is not guaranteed until the carrier’s tracking information and the circumstances of the shipment have been reviewed.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

  1. Confirm that the shipping address on your order is correct.
  2. Check around your property, mailbox, parcel locker, front desk, or designated delivery location.
  3. Ask household members, neighbors, or building staff whether they accepted it.
  4. Allow up to 48 hours because some carriers mark packages delivered before the final drop-off.
  5. Contact the carrier to request delivery details or location information.

College Town Playing Cards is not responsible for theft or loss occurring after a carrier confirms delivery to the address provided at checkout. However, contact us and we will assist with reviewing the available tracking information.

Damaged Packages

Inspect your order promptly after delivery.

If your product arrives damaged, defective, misprinted, or incorrect, contact us within 14 days of delivery and provide:

  • Your name
  • Your order number
  • A description of the problem
  • Clear photographs of the product
  • Photographs of the shipping packaging and label

Do not discard the product or packaging until your claim has been reviewed.

Approved claims may be resolved with a replacement or refund in accordance with our Return and Refund Policy.

Multiple Packages

Orders containing multiple products may be shipped separately because of product availability, packaging requirements, or fulfillment location.

You may receive more than one shipping confirmation or tracking number. Receiving one part of an order does not necessarily mean the remaining products are missing.

Unless shown otherwise at checkout, you will not be charged additional shipping solely because an order is divided into multiple packages.

International Shipping

International shipping availability is determined by the options presented at checkout.

International orders may experience additional delays because of customs processing, local postal services, import restrictions, or other destination-country requirements.

The customer is responsible for ensuring that the product can legally be imported into the destination country.

Customs Duties and Import Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • Brokerage charges
  • Handling fees
  • Value-added tax
  • Other government assessments

Unless expressly stated at checkout, these charges are not included in the purchase price or shipping fee and are the customer’s responsibility.

College Town Playing Cards does not control or determine these charges. Contact your local customs authority for more information before ordering.

Orders refused because of customs charges may not qualify for a full refund. Shipping costs and fees charged to return the package may be deducted from any approved refund.

Shipping Restrictions

We reserve the right to restrict or decline shipping to certain addresses or destinations, including:

  • Locations not supported by available carriers
  • Countries subject to legal or carrier restrictions
  • Freight-forwarding addresses
  • Addresses associated with suspected fraud
  • P.O. boxes when the selected carrier does not support them

If we cannot ship to the address provided, we will contact you or cancel and refund the affected order.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order.

We will make reasonable efforts to accommodate the request, but we cannot guarantee a cancellation or change after processing or production has begun.

An order is not canceled until you receive written confirmation from College Town Playing Cards.

Risk of Loss

Risk of loss may transfer to the customer when the package is delivered to the shipping address provided at checkout, subject to applicable consumer-protection laws.

College Town Playing Cards is not responsible for packages lost or stolen after confirmed delivery.

Contact Us

For shipping questions, contact College Town Playing Cards through our website’s contact form.

Please include:

  • Your full name
  • Order number
  • Email address used for the purchase
  • A brief description of the issue
  • Relevant photographs when applicable